Black Claws Service

Repair and Other Service Rates:

Basic Repair rates:

Basic repair in our office - hourly:     $35.00 / Hour : Minimum charge $35.00

Basic repair in your home or office - hourly:    $50.00 / hour including diagnostic time (mileage limitations and/or charges may apply)
Minimum charge $50.00 + mileage

All repair services subject to a diagnostic fee of $50.00. This is credited toward your final bill if you elect to go ahead with the repair.


Clean-up Service        $50.00

  1. Scan for and remove viruses
  2. Scan for and remove spyware
  3. Scan for and remove adware
  4. clean out fans and power supply
  5. general internal cleaning of the system
  6. general external cleaning of the system
  7. General system diagnostics
  8. CPU diagnostics
  9. Memory Diagnostics
  10. Hard drive diagnostics

Terms: We cannot guarantee that all of your files can be saved.  Viruses often do damage beyond our ability to rebuild the files.  We can not be held responsible for any file damage caused by the unwanted programs. Any repair/recovery attempts would be optional and would fall under general repair at the regular hourly rate.

  Reinstall Service     $75.00

Terms: There is no back-up of existing files included - (available below)   - you supply all disks and proper licensing - price varies if you do not have the operating system or other disks (NOTE: we will not load an operating system or other software into your computer without the proper licensing for the product.)

 

Reinstall Service with Back-Up"     $95.00

Terms: You supply all disks and proper licensing - price varies if you do not have the operating system or other disks (NOTE: we will not load an operating system or other software into your computer without the proper licensing for the product.)  We cannot be held responsible for any files that cannot be recovered due to viruses, spyware, adware, or system failure. Any file repair/recovery attempts would be optional and would fall under general repair at the regular hourly rate

 Other Terms:

    Unless prior arrangements are made and accepted, all repair bills MUST be paid in full BEFORE the computer is allowed to leave our office.  Special orders and large jobs will often require a non-refundable deposit PRIOR to the work beginning.

    Partial payments are acceptable if requested at the initial diagnosis, but the computer must remain in our possession until such time as the full balance has been paid in full.  In the event of partial payment, the full balance must then be received within 30 days or a service charge of 2% of the outstanding balance will be added.  If no further payments are made in the 30 days following the initial payment, the computer shall be subject to sale as listed below.  In such case, the customer forfeits any partial payments that have been made.

    Very Limited Credit terms are available to certain customers, but are not normally granted.  In the event of credit terms being offered, the bills are due within 10 days of the service.  Any late payments will incur service charges in the amount of $10 per month

 Systems/items left for diagnosis or repair should be paid for and picked up within 30 days. In the event a system or component is left unpaid past 60 days, and prior arrangements have not been made, it will be considered abandoned. We may, at our option, sell or repurpose the item(s) to cover the cost of the repair.

   Computers left at our office with unpaid repair bills for over 60 days will be sold or repurposed to recover the cost of the repair.  Any data on the system will be destroyed prior to the system being sold.  We will not be responsible for said data.  The original owner shall have NO title to the system nor to any monies generated from its sale once this process has begun.

    Any and all customer computer orders require a minimum of 75% to 100% NON-REFUNDABLE deposit at the time of order.  If the customer decides against following through with the transaction, the deposit is forfeit and the product will be re-sold at liquidation price to recover our costs.  The initial customer shall have no claim to any of the funds generated by the sale of such item.